Shipping & Returns Information
Shipping
We ship New Zealand-wide with simple, weight-based pricing.
North Island Shipping
Up to 5kg – $10
5kg to 10kg – $50
Over 10kg – $100
South Island Shipping
Up to 5kg – $10
5kg to 10kg – $50
Over 10kg – $85
Delivery Timeframes
Orders are typically processed within 1–2 business days. Delivery times may vary depending on your location, but most orders arrive within 2–5 working days.
Additional Information
Shipping costs are calculated at checkout based on order weight and delivery location
Rural delivery may take an additional 1–2 working days
We will provide tracking details once your order has been dispatched
Returns & Refunds Policy
We want you to be happy with your purchase. If you are not completely satisfied, please review our returns policy below.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, the item must:
Be unused and in the same condition you received it
Be in the original packaging
Include proof of purchase
Certain items may not be eligible for return, including:
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. We will arrange a replacement, repair, or refund in accordance with the New Zealand Consumer Guarantees Act.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the item is faulty or incorrect.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.
How to Request a Return
To request a return, please contact us with your order number and reason for return at:
Email: admin@modserve.co.nz
Phone: 03 381 7477
Heat Pumps & Ventilation Systems
Due to the nature of installed heating, cooling and ventilation systems, heat pumps and ventilation systems cannot be returned once installed.
If your system develops a fault, it will be assessed and repaired in accordance with the Consumer Guarantees Act 1993 and any applicable manufacturer warranty.
Where applicable, we will:
Diagnose the issue
Repair the system
Replace faulty components covered under warranty
If you believe there is a fault with your heat pump or ventilation system, please contact us as soon as possible so we can arrange a service inspection and get it resolved for you promptly..